“My husband and I own a mini chain of restaurants and pizza delivery sites in SW London. We can’t recommend Steve James enough. To make sure we are always fully compliant, up to date and reaching high standards. We have regular audits with Steve. Not only is he extremely diligent but he is really approachable and has a lovely personality which puts our teams at ease during inspections. He has always been on hand to offer advise when needed, and has ensured we have maintained our 5 star ratings across the outlets. Steve makes everything very easy to follow up on with pictures and notes (not sure how to write that).”

“For the past 2 years, I have had the pleasure of working with Steve. Steve has a wonderful knowledge and passion for everything related to Food Hygiene and Health & Safety. He was employed originally to conduct annual audits of our hotel, but due to his knowledge and personable nature during these audits, we have retained Steve’s services on a consultancy basis. I would not hesitate in recommending Steve to any business who is looking to improve or maintain the food hygiene or Health & Safety standards.”

“Steve has been our Food Safety Consultant for the last 3 years. He quickly understood our fast growing business and identified changes necessary to our group-wide food safety management system, including due diligence forms to properly record daily activities for our shop outlets. He also guided us through the process of Local Authority Approval for our Production Centre. Steve is very experienced, knowledgeable and an excellent communicator, making issues and changes easy to understand. Steve also oversees our sampling programme and carries out a regime of HACCP induction at new stores and ongoing routine auditing to ensure food safety and Kokoro Brand standards are maintained across our outlets. Steve advises on the layout of new shop outlets and has a fantastic record of ensuring stores achieve our desired FHRS 5 rating. We enjoy working with Steve, with his pleasant manner and practical advice, and cannot recommend him highly enough to other food businesses. Steve is a valued member of the Kokoro team.” 

“We have been using Steve James Environmental Health services since 2010, and I have to say that it has transformed the way our organisation use to operate. He has built up a very comprehensive food safety management policy for our group, which includes Grand Sapphire Hotel, Spice Village Restaurants and our outdoor events company. Steve James has been a great support to our business and has been always there for us in the time of real need. What we really like about him is that he is very professional, courteous and efficient towards his critical job.  Due to the nature of our business there have been many times when we needed his support at the last hour, and he has always delivered the best and  above our expectations. I highly recommend everyone to use Steve James for his remarkable services to the food industry for so many years.”

“Mr. Steve James, through his long-time involvement and work was instrumental in the evolution of our hotel. He was a good listener, making him most capable in helping us to establish durable lasting solutions. We always experienced with him constructive and professional exchanges of opinion, which enabled us to put in place the appropriate legislation and especially in the monitoring of those changing laws. I consider Mr.Steve James to have partaken greatly in the success of our hotel.” (Translated)

“In a field whereby you need the right advice, gain an understanding on critical controls whilst understanding constraints of modern working practices, Steve was the consummate professional with knowledge and advice second to none. Working with Steve whilst at Shangri-La, London was a great experience where I found his consultancy both beneficial and unobtrusive with a common goal as foundation. I would recommend Steve James for any future projects as well as a Go-To for any advice.”

“Probably the most competent consultant we came across in over 2 decades of hospitality careers. Prepared in the subject to the maximum detail, extremely supportive and responsive. After over 3 years of cooperation, we can ensure we won’t be looking anywhere else for our future projects!”

“I have had an excellent working relationship with Steve James (of Steve James EHS Ltd) for the past 4 years, during which time he has updated and aided in implementing our Health & Safety Policy and procedures and has continued to inspect all of our restaurant/delicatessens in an effort to maintain our five star food hygiene ratings. Steve has conducted various training courses for us and any health & safety queries have been dealt with efficiently. He has also assisted us with risk assessments, the most recent being the Covid-19 risk assessment.I have found Steve to be knowledgeable, reliable and accommodating and his methods extremely effective. I have no hesitation in recommending him for any work similar to the above.”

“I have worked with Steve in my role as the Executive Chef at the Hyatt Regency-the Churchill London.Steve completed our food safety Audit in all our kitchen and restaurant areas. Steve is highly professional and knowledgeable in the area of Environmental health. He was very thorough and also very prompt to give feedback and the final report for our Hotel. I highly recommend Steve, he is very personable and I genuinely enjoyed working with him.”

“I have had the pleasure to work with Steve for the past 8 years and he is one of the most reliable, hardworking and dedicated professionals I have worked with. He was quick to understand our business and following brief training was able to fully deliver on the client brief that was provided to him. We have continued to employ him on different contracts due to his professionalism and expertise. With an extensive knowledge of food safety, our clients can be sure that they are receiving the most up to date advice, delivered in a professional and friendly manner. Steve wins the trust of our clients easily, providing clear, practical advice in a format that is understood at all levels. Where required, he is not afraid to have difficult conversations and handles the situation tactfully and effectively. He is incredibly flexible, often moving his workload around to accommodate our requirements and is very quick to return his paperwork to enable us to meet the Service Level agreements with our clients. Steve is an asset to any business, and I wouldn’t hesitate to recommend him.”

“I have had a pleasure to work with Steve 7 years looking after a biggest F&B operations in a High end 5 star hotel in East London, he’s one of the most reliable, hard working and dedicated professionals I have worked with. He was quick to understand our business and was able to deliver on the client brief that was provided to him. with an extensive knowledge of food safety, he gave us the most up to date advice which was delivered in a professional and friendly manner. He’s very honest with his feedback’s and wouldn’t tolerate any short cut solutions. He’s extremely flexible and moves his work around to accommodate client needs and very quick to return his paperwork which enables us to full-fill our legal requirements. Steve’s services and advice will be more valuable than ever as we all living in Covid-19 world and he’ll be an asset to any business and i wouldn’t hesitate to recommend him.”

“I have had the pleasure of working with Steve James over the past 4 years in Leading London Hotels including Shangri-La at the Shard and the Royal Lancaster, London. Steve has carried out our Food Safety Audits within these properties to ensure that we are compliant with Local and Company expectations. Steve has a vast knowledge of Food Safety and has helped me modernise and review policies and procedures within these 5-star properties, that are relevant to specialised cuisines and working environments. He has a very friendly presence which has always helped keeping the topic of food safety positive within professional kitchens and is always on hand for any advice. Steve is always someone I would recommend to anyone looking for help and to ensure your business is safely protected in all matters of hygiene and safety.”

“Steve and I recently worked together on a bid for a new customer, and I can easily say that he is one of the best auditors I have ever worked with. He is knowledgeable, patient, meticulous, and very professional. He communicated very well with the establishment employees, and I frequently heard that they were happy to have so much new direction and help. I rarely hear this kind of praise for an auditor! I give Steve my highest Recommendation!”